Monday, November 09, 2015

How @WaffleHouse and @CrackerBarrel handle issues #tweko

Waffle House?  How is the "no gun" policy working for you?

“Upon investigation we learned he had gotten into an argument with an employee over smoking and he pulled out a handgun and shot the employee in the head.”

For many years we have had a “no firearms” with the exception of Law Enforcement and Security Guards policy in place in our restaurants. We are well aware that different people and businesses have varying opinions regarding this issue, and we respect the right of all to have different opinions. However, we continue to believe this is the best policy for our customers and associates.

Thank you again for contacting us, we appreciate your opinion and your business.

Pat Warner
VP of Culture
Waffle House, Inc.

That is the sign that Waffle House has on their stores.  I was unaware of the policy until last week and the sign until the manager walked me outside the door and pointed it out to me.  Can you read the sign 15 feet away?  

After a random check at Waffle House and Cracker Barrel as well as visits with managers at the locations, I have told the managers at those locations I will not be returning to Waffle House and will continue to support Cracker Barrel, even though they have the same policy, as long as they don't put up their signs.

Two things:

1.  Waffle House needs to post signs AT THE DOOR that look like this:

According to a a law enforcement colleague, the sign must be visible within 15 feet.  Waffle House has caused me to violate their policy, without my even knowing their policy is in place.  

At any rate, Waffle House needs to improve their signs so they comply with State law so law-abiding citizens can make an informed decision about where they will dine.

2.  Have you seen some of the Waffle House locations?  At night, they don't seem to be warm and welcome, except to a criminal.  Read the headlines.  I love my wife too much to frequent a place where I can not protect myself or her.

In all fairness, Cracker Barrel is not without their share.  At least there, though, one who is armed has a "fighting chance".

Express yourself.  Write to Waffle House and Cracker Barrel.  Let them know what you think.  Blog comments are moderated.  Waffle House and Cracker Barrel official replies will get equal time.

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